Privacy Policy

Cold Pillow built the Pet Pals app as a Freemium app. This SERVICE is provided by Cold Pillow at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Pet Pals unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Contact information (such as name and email address),Player name and password Profile information (such as profile photo),Your messages to the Service (such as chat logs and player support tickets),Other data you choose to give us (such as data to identify a lost account). The information that we request will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

To keep the Service safe and fair.

Ensuring a level playing field in the Service is a top priority for us.

In order to keep the Service and its social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to

Service Providers

We may employ third-party companies and individuals due to the following reasons:

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Children can explore the game while providing only the limited personal information set out below:
Account set-up and Maintenance. If a Child wants to play our game, we require the Child to submit the following information:
-Username (the Child is advised not to use his or her real name);
-Password.
-Email of his guardian (Parent or others legal representative)

We may use information collected from Children during the registration process and in account configuration to create and maintain the Child's account.
We do collect persistent identifiers (such as User UDs, Device ID or IP address) We do not disclose to third parties any Children's personal information that we collect other than as follows, consistent with applicable law: (a) with a parent's permission, (b) as required by any applicable law, (c) to third-party service providers who help us operate or manage the Sites, (d) as part of aggregated data shared with third-party service providers.
Persistent identifiers are used only to authenticate users of applications, to maintain or analyze the functioning of the application, to personalize the content of the application (or send push notifications), to perform network communications to protect the security or integrity of the user or the application, or to ensure legal or regulatory compliance.
When using the persistent identifiers we will not contact users under the age of digital consent according to EEA data protection legislation, nor do any user tracking or profiling. For the detailed information about disclosure to third parties please go back to "Information Collection and Use" section from this Privacy Policy. For any additional questions about third party information disclosure please contact us at iyedbhd@gmail.com.

At any time, parents can refuse to permit us to collect further personal information from their children in association with a particular account, and can request that we delete from our records the personal information we have collected in connection with that account. Please keep in mind that a request to delete information may lead to deletion of an account and associated content.

Online Features

Social features are a core component of our games. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

User Agreement

This Agreement (the "Agreement") is between you (hereinafter "you" or "Customer") and PlayPals Studio. ("PlayPals," "we," "us," or "our") and applies to your use of the software application, including the Content (the "Application").

This Agreement includes the Terms and Conditions below, together with the Additional Terms. Please read all of these terms carefully before accepting this Agreement and using the Application.

If you do not agree to this Agreement, do not install or use the Application.

If you are under the age of 18 (or the age of majority where you live), you must get your parent or legal guardian to accept this Agreement.

# 1. Use of the Application

You must comply with each term and condition of this Agreement when you use the Application, including by providing complete and accurate registration information.

You are solely responsible for all costs arising in connection with your use of the device on which you use the Application, including, without limitation, costs associated with your Internet or mobile connection.

The Application may not be compatible with all devices, connection services, or service plans. Not all Application features are available to all customers. Availability may depend on a customer’s location, device type, service plan, and other factors or restrictions.

If you change your country-of-residence setting within the Application, you will be required to accept the user agreement corresponding to your newly selected country. Application features may vary by country. PetPals assumes no liability for any loss incurred in connection with a change to your country setting.

We may suspend, modify, or terminate all or a portion of the Application without notice or liability to you.

# 2. License to Use the Application

Subject to the terms of this Agreement, PetPals grants to you a nonexclusive, nontransferable, revocable license to use the Application as permitted by this Agreement solely for your personal and noncommercial use. The Application cannot be used for any other purpose. You are not permitted to lease, rent, sublicense, publish, copy, modify, adapt, translate, reverse engineer, decompile, or disassemble all or a portion of the Application without PetPals' prior written consent or unless otherwise expressly permitted by applicable law.

# 3. Code of Conduct

To help keep the Application friendly and safe for all users, you agree that you will adhere to PetPals' Code of Conduct found (https://panastudio.net/codeofconduct.php).

# 4. Digital Items

By purchasing or otherwise acquiring Digital Items, you obtain a limited license to utilize such Digital Items within the Application. Other than this limited license, you have no right or title in or to Digital Items. Digital Items cannot be sold or transferred to a third party (unless a transfer is permitted within the Application) and cannot be exchanged for or converted to cash or legal tender or for any goods or services outside of the Application.

Except as otherwise permitted by Pet Pals, Digital Items are not returnable or refundable.

# 5. Customer Responsibility

You agree to indemnify Pet Pals and its partners from and against any loss or damage resulting from your wrongful use of the Application or any other breach of this Agreement.

# 6. Disclaimer of Warranties and Limitation of Liability

USE OF THE APPLICATION IS AT YOUR SOLE RISK. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY PETPALS OR ITS REPRESENTATIVES CREATES A WARRANTY. THE APPLICATION, INCLUDING, WITHOUT LIMITATION, ALL CONTENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PETPALS DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE APPLICATION EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PETPALS WILL NOT BE LIABLE TO YOU FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR RELATING TO YOUR ACCESS, USE, MISUSE, OR INABILITY TO USE THE APPLICATION, EVEN IF PETPALS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, PETPALS' AGGREGATE LIABILITY TO YOU IN CONNECTION WITH ANY CLAIMS ARISING OUT OF OR RELATING TO THE APPLICATION IS LIMITED TO THE AMOUNT YOU ACTUALLY PAID FOR THE APPLICATION. IF A LAW RESTRICTS OUR ABILITY TO LIMIT LIABILITY OR DISCLAIM WARRANTIES, THE LIMITATIONS LISTED ABOVE MAY NOT APPLY TO YOU. IN THAT CASE, WE LIMIT OUR LIABILITY AND DISCLAIM WARRANTIES TO THE GREATEST EXTENT PERMITTED BY LAW.

# 7. Changes to This Agreement

We may update this Agreement from time to time. When we do, we will post the current version in the Application. If you do not agree to such an update, you must immediately stop using the Application. By continuing to access or use the Application, you confirm your acceptance of the updated Agreement.

# 8. Termination of This Agreement

You may terminate this Agreement by uninstalling the Application from your device(s). Your termination does not eliminate any obligations you have to PetPals or its partners under this Agreement.

PetPals may suspend or disable your access to all or a portion of the Application or terminate this Agreement or any part of it if you fail to comply with the terms and conditions of this Agreement, including, without limitation, the Code of Conduct set forth. Upon any such termination, you must immediately cease all use of the Application. PetPals may also terminate all or a portion of this Agreement at any time.

# 9. Severability

If any provision of this Agreement is deemed void or unenforceable, the remainder of the Agreement shall remain in full force and effect.

Contact Us

If you have any questions or suggestions about our Privacy Policy or Terms of use, do not hesitate to contact us at iyedbhd@gmail.com.